Your contract is with Morgan And Morgan Limited Fabulously Good Homes (“we”, “us” and “our” in these Booking Conditions) for the Rental property (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
When you book the Property with us you should complete the booking contract via email or via post sending us together with your payment for the Initial Deposit. Please note that the Initial Deposit is non-refundable.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental and the Security Deposit at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against and not limited to the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings, key loss, also excessive use of electricity for example abusing the air conditioning leaving on permanently will result in excessive use, and a charge may be applicable. We will return the Security Deposit to you within 7 days of departure, less any deductions in accordance with the conditions listed above.
We accept bank transfer to our client account in the UK, or we are able to accept payment through PAYPAL, Through PAYPAL you have the facility to pay via debit and / or credit card. Please request and we will send the direct link to pay.
Our base currency for the majority is in £ pound sterling (GBP), we accept payment in Euros. For payments involving currency conversion from GBP to Euros, we will add a small percentage to the exchange rate. This serves as protection against volatility and risk involved in the FX markets. Our exchange rates are updated regularly.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must contact us as soon as possible.
A cancellation will not take effect until we receive written confirmation from you via email.
If you cancel your booking within seven days we will refund the balance of any money you have paid us. After such period, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.
If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and offer you an alternative from our portfolio or you can accept a cancellation, in which case we will refund you in total. The Company shall not accept any liability in relation to the cancelled booking such as flights, car hire or any other travel expenses incurred.
The Company shall not incur any further liability for damages or consequential loss or for any cancellation due to circumstances beyond The Company’s control, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nu clear disaster, fire, adverse weather conditions or any other cause.
5. Your accommodation
You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 11:00 hours on the Departure Date. We will try to accommodate as much as possible if you arrive early or depart late.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
6. Your obligations
You agree to comply with the regulations set out in the Property Manual and ensure all members of your party observe them.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses clean and in good condition.
You agree neither to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of your holiday ending.
The law of England governs the contract between you and us and Wales and we both agree that the Courts of England and Wales will deal with any dispute, matter or other issue, which arises between us.